Diversity and Inclusion
Diversity is so much more than fair recruitment.
So many organisations make the mistake of thinking that recruiting a diverse team = job done.
Except that’s just not the case.
Assembling a diverse cohort does not guarantee their psychological safety – once everyone is in the building, it’s your job to make sure they feel valued and respected.
Inclusion is more than just a box ticking exercise.
True diversity and inclusion isn’t achieved by doing the bare minimum as required by law or regulations. It’s taking time to inspect processes to ensure fairness, and recognising that many of the systems we have inherited – and much of what we learned about developing our own systems – are influenced by biases that affect everyone.
Protected characteristics should be just that.
But more importantly, there is a level of care and attention towards your team that you can demonstrate through the robustness of your approach to making everyone feel seen and respected.
Diversity, Equity & Inclusion Services
Plain-English, practical tools you can deploy within days.
Policy & Handbook Plain-English Rewrite
Clarity, inclusive language, and action-ready summaries.
- Jargon removal, headings, summaries
- Inclusive-language edits & “What this means” boxes
- Tracked + clean copies and a 10-point change log
Anti-Racism Playbook (Lite · 10 pages)
A practical, repeatable reference your team will actually use.
- Values, common scenarios, “See · Hear · Act” steps
- Micro-aggressions guide & meeting behaviours checklist
- 1-slide all-staff summary
Inclusive Tone-of-Voice & Terminology Guide
Before/after examples your team can copy instantly.
- Tone ladder with examples (formal → warm)
- Terminology reference: alternatives + “avoid because…”
- 3 reusable email/announcement templates
Inclusive Recruitment Copy Pack
Hire better by removing barriers in the words you use.
- Rewrite Job Ad + JD/PS with capability-based language
- Structured interview Qs + scoring rubric
- Candidate comms templates (acknowledge/outcome/feedback)
Safe Reporting & Escalation Forms
Clear, confidential routes that people trust.
- Redesigned MS/Google Forms + privacy messaging
- Triage flow diagram & admin checklist
- 15-min handover mini-brief
Inclusive Meeting Kit
Templates and prompts that widen voices and sharpen outcomes.
- Agenda & minutes templates with inclusion prompts
- Roles & norms page (chair, timekeeper, “include-watch”)
- 5-minute opener script + 1-page checklist
Micro-Learning: Inclusive Comms 101
Self-guided module staff can finish in 20–30 minutes.
- Slide-based mini-course with scenarios
- 3 short quizzes + completion checklist
- Manager follow-up questions
Case-Study Storytelling
Human-centred impact narratives (with consent & safeguarding in mind).
- Question set aligned to DEI outcomes
- 1–2 interviews (30 mins each) or from notes
- 700–900 word case + 100-word version + social snippets
Heritage-Month Comms Pack
Plug-and-play internal posts, email and social assets.
- 4 intranet posts + 1 all-staff email
- Poster/social asset set + resource list
- Messaging aligned to your tone & values
Accessibility & Readability Copy Audit
WCAG-aware language and structure for real-world readers.
- Readability checks (length, headings, link text, alt-text prompts)
- Before/after sample page with tracked changes
- 15-point checklist your team can reuse
Refunds & Cancellations Policy
Deposits & Payments
- 50% deposit payments are non-refundable once work has started.
- Full payments (with 10% discount) are refundable only if no work has begun. A small admin fee may apply.
- Rush orders (48hr turnaround) are non-refundable due to immediate delivery timeline.
If You Cancel
- Before work starts: Full refund (minus admin fee if paid in full).
- After work begins: No refund on deposit; possible partial refund on the balance.
- After delivery: No refunds.
- Rush orders: No refunds at any stage.
If I Cancel
- You’ll receive a full refund, including any deposit.
- I’ll try to refer you to a trusted peer if needed.
Rescheduling
- You can reschedule once for free with at least 3 business days’ notice.
- Less than 3 days’ notice may incur a £40 rescheduling fee.
Edits & Scope Changes
- Packages include 2 rounds of revisions.
- Substantial new direction or scope expansion will be quoted separately.
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